Purchase conditions

Purpose and generalities

These General Conditions of Sale regulate the use of the website www.aceitesvallejo.com (hereinafter "the Website"), of which Emilio Vallejo, S.A. (from now on THE COMPANY) with CIF A23050057 and address at Carretera de Martos, s / n, Torredonjimeno (Jaén) is the owner.

Through its site www.aceitesvallejo.com, THE COMPANY provides information about its products and offers the possibility of their acquisition. Due to the content and purpose of the Website, people who want to benefit from its services must have the status of "Client", which they acquire by completing the registration form and following the steps that THE COMPANY subsequently communicates through e-mail. The condition of Client implies adherence to the Conditions of Sale and Legal Notice in the version published at the time the Website is accessed.

In terms of purchase procedure and conditions, we abide by the provisions of RDL 1/2007 of November 16, which approves the revised text of the General Law for the defense of Consumers and Users and the rest of the applicable legislation with regard to pre-contractual information, the right of withdrawal, the general contracting conditions, and the possibility for the consumer to make complaints and claims.

Prices

All the prices of the products that are indicated through the website include VAT, shipping costs and other taxes that may correspond.

How to buy

Add to the cart

To buy at Aceites Vallejo is very easy: You only have to choose an item, add it to the cart by clicking the icon and repeat this same operation in all the items you wish. This step is totally reversible, and if you change your mind you can erase the product very easily or even to modify the quantities of products selected.

You can pay your order:

Online Payment (the quickest option)

By credit card by using the safe payment area of your bank entity. None of your data from now on will be available for ACEITES VALLEJO, you will operate privately with your bank entity, and only when you finish the operations with your bank, this will send us a comformity message so we can follow the process of the purchase.

Bank Transfer

If you choose this option, we will provide our bank details and the details of your purchase so you can make a bank transfer. Once the payment is done, please send your bank report by email at tienda@aceitesvallejo.com or fax +34953572793 for our quick verification. Please, detail the purchase order at the observations of the report. The shipping of the purchase will be fulfilled as soon as we receive this payment.

Taxes

UE residents.

Prices for the products at sale in our online shop include the National Spanish TAX (I.V.A.).

Residents at foreign countries apart from the EU.

Purchases done by physical or juridical people from extracommunitarian countries will be exent of the payment of the I.V.A tax. Purchases with delivery at Postboxes are not allowed.

We remind you that the prices indicated for delivery costs don't include the import taxes, which will be paid in cash at final destination by the receptionist of the goods.

Forms of Payment

online payment

By credit card, you are using a safe payment under your bank entity. None of your data from now on will be available for ACEITES VALLEJO, you will be operating privately with your bank entity, only when you finish operating with your bank, this will send a message of comformity approving the operation.

Pagos por tarjeta

bank transfer

If you choose this option, please transfer the amount of your order in the bank account which will show in the end of your purchase. Once they payment is done, please send bank report by fax atNº +34 953 57 27 93 or by email at tienda@aceitesvallejo.com. Please, in the payment in your bank, ask to detail the order number at the orderer. As soon as the bank confirms the transfer, your order will be shipped.

Formalization of orders

Once the order is formalized, that is, with the acceptance of the Conditions of Sale and the confirmation of the purchase process, THE COMPANY will always send an email to the CUSTOMER confirming the details of the purchase made.

Cancellation of orders

THE COMPANY will accept order cancellations when requested before it is sent. To make the cancellation you must request it through the contact form on our website or by sending an e-mail to tienda@aceitesvallejo.com.

Delivery System

We deliver only at national peninsular Spain. If you wish to order for a different destination, please contact us.

The delivery of your order is included and will be fulfilled by a national transport company.

The maximum period of delivery is 10 natural days after the payment reception.

Our company does not take responsibility on the posible delays in the delivery caused by external courier/ transport companies.

Please, contact us if you wish to know about the state of your order.

Refunds

The user can send back his/her purchase within the period of 14 calendar days after the reception of the goods. In this case please contact our company by email at tienda@aceitesvallejo.com reporting about the return and reasons for this.

You can use your right of desisting if one of these situations happens:

a) If the product purchased does not satisfy the user. Returning the order in the period mentioned previously, the order will be returned with all the products, in the original packaging and seals unbroken, with all the accesories and perfect state. No return of goods will be accepted when they don't come in the original packaging. In this case, the shipping cost and refund will be under the client's responsibility.

b) When the product is defective. In this case, actual facts of the bad state of the product will be necesary. The company will pick up the defective product and will send the new product to the customer with no additional cost. The company will refund the cost of the order once the goods have been proved to be defective under the circumstances displayed previously.

c) In case the defect comes by an incident during the transport, the client must check the package at the moment of reception and state any defect or degradation in the delivery transport note.

In the event of the declaration of the Alarm State, the aforementioned period will be interrupted.

To exercise your right of withdrawal, we provide you with the following document: Withdrawal model

Nullity

In the event that any clause of these Conditions of Sale is declared void, the other clauses will remain in force and will be interpreted taking into account the will of the parties and the purpose of these Conditions of Sale. THE COMPANY may not exercise any of the rights and powers conferred in this document, which will not imply in any case the waiver of them unless expressly acknowledged by THE COMPANY or prescription of the corresponding action in each case.

Modification of the conditions of sale

THE COMPANY reserves the right to modify, at any time, the presentation and configuration of the Website, as well as these General Conditions. Therefore, THE COMPANY recommends that the Client read them carefully each time he accesses the Website. Clients and Users will always have these Conditions of Sale in a visible place, freely accessible for any queries they want to make. In any case, the acceptance of the Conditions of Sale will be a prior and indispensable step to the acquisition of any product available through the Website.

Applicable law and arbitration

These Conditions of Sale are governed by the applicable Spanish legislation on the matter. To resolve any controversy or conflict arising from these Conditions of Sale, the parties submit to the jurisdiction of the courts of the city of Jaén. Notwithstanding the foregoing, in accordance with Spanish legislation, for any questions that may arise in relation to these Conditions of Sale, the courts and tribunals of the applicable domicile will be competent, in accordance with article 52 of the Civil Procedure Law or substitute rule applicable at all times.

For problems with your order you can use the Platform for the resolution of disputes for online purchases of the European Commission. More information regarding the operation of this platform is available at European Consumer Center in Spain.